Frequently Asked Questions

Your products will be delivered as per the order Estimated Delivery Date (“within 5 – 7 working days”) provided in your Payment Confirmation email.

You can also track your delivery at any time by selecting the Order Number from your Order History on your carmen-hair.com Account profile here.

This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email.

Most products sold on our store have free delivery. Please check your order details before checking.

It’s not possible to change your delivery address after confirming your order and the order has been processed, so please always double check that your address details are correct at checkout.

To change your delivery address for future orders, you can update or change your address in your Account profile here.

Our returns Policy can be found here.

Refund and Returns may be logged up to 15 days after the order has been completed. Please see our Returns and Refunds Policy here.

Our store currently supports Visa and MasterCard payment methods. Other platforms will be added very soon, and these include:

Discover
American Express
Diners
JCB
PayPal

Please send us your questions on the form below.

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