Welcome to our Delivery Policy

What are my delivery options and how much does it cost?

Delivery on certain products is FREE and a fee could be charged for certain products, and this will specified on those selected products on carmen-hair.com.

When will my order be delivered?

We deliver all orders within 5 – 7 working days directly to your door. You can also track your delivery at any time by selecting the Order Number from your Order History on your carmen-hair.com Account profile here. This is the most current tracking information we have for your order. If this date changes, we will let you know straight away by email.

Can I change my delivery address after I have ordered?

It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout. To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile here.

Can I reschedule my delivery?

Your order will arrive by the estimated delivery date (within 6 working days). Tracking is available for most of our products you will be able to see when you might expect your package. It’s not possible to select a specific date for your delivery. If you have any specific questions that are not listed here, please contact us via email on contact@carmen-hair.com or send us a message via the Facebook messenger icon on our home page and one of our friendly store assistant will assist you.